If you discover fraudulent transactions, charges for the wrong amount, or other suspicious activity on your account, please contact a customer service representative at the Citizens Community Bank branch of your choice as soon as possible.
Reporting Suspicious or Fraudulent Communications
You should report suspicious activity or email communications to the Federal Trade Commission (FTC). Send the actual email you received to firstname.lastname@example.org. If you believe you've been scammed, file your complaint at www.ftc.gov, then visit the FTC's Identity Theft Web site www.ftc.gov/bcp/edu/microsites/idtheft to learn how to minimize your risk of damage from identity theft.
Monitoring Your Credit Reports
Review your credit reports at least once a year, and look for suspicious or unknown transactions, accounts, or loans. Each of the 3 major credit reporting agencies provide a free credit report once a year at www.annualcreditreport.com, or you can contact each credit bureau at:
- Equifax: (800) 525-6285 www.equifax.com
- Experian: (888) 397-3742 www.experian.com
- TransUnion: (800) 680-7289 www.transunion.com
For Additional Information on Fraud Prevention visit the following links:
- Identity Theft Resources - http://www.idtheft.gov
- FTC Legal Assistance Guide to Help ID Theft Victims - http://www.consumer.ftc.gov/articles/pdf-0119-guide-assisting-id-theft-victims.pdf
- Consumer Information Scam Alerts -
- Don't Be an On-Line Victim: How to Guard Against Internet Thieves and Electronic Scams - www.fdic.gov/consumers/consumer/guard/index.html
- Consumer Protection Topics - https://www.fdic.gov/consumers/assistance/protection/index.html